Nancy L Starr's Resume

NANCY L. STARR

PO Box 18052 - Raleigh, North Carolina 27619 - United States of America

SUMMARY

Tenacious and outgoing lifelong information technology professional who attained an associate degree in Computer Information Technology in 2006, with an emphasis on digital publishing

Promoted twice in 6 years while at Sony Corporation due to my ability as a creative problem-solver with a sincere desire to help others achieve success

Employed by the state of Florida part-time for 9 years as a Certified Business Data Processing Instructor during which time I developed classroom curriculum and instructed adults on productivity techniques in a wide variety of technologies

Possess the proven ability to multitask efficiently with minimal supervision, as evidenced by my high degree of effectiveness as a tier three help desk agent for Sony Corporation's national call center

Certified Microsoft Office User Specialist who is a 17 year veteran of instructing adults in productivity techniques using programs such as Word, Excel, PowerPoint, Access, Outlook, Adobe Dreamweaver, Photoshop, InDesign, Illustrator

Attained distinguished-level recognition at Sony for my dedication to sharing expertise via accepted knowledge-base updates

Skillful implementation of social networking and e-mail marketing as it pertains to business growth and expanding company brand exposure

Proficient in analyzing business mission against online presence to determine best path for SEO / SEM implementation

EDUCATION
International College (Now Hodges University), Ft Myers/Naples, Florida , Sept 2001 - December 2006
AS in Computer Information Technology, minor in Digital Publishing, 3.37 Grade Point Average

CERTIFICATIONS
2006: CompTIA Net+ 2002: CompTIA A+ (CompTIA Career ID: COMP10650282) 2002: Microsoft Office User Specialist (MOUS) Spring 1997: Tech Data, Clearwater, Florida - Microsoft Certification classes: Windows NT Administration and Configuration

EMPLOYMENT /CONTRACTING
August 2007 - Present	Raleigh, North Carolina
Freelance Web Site Design & Interactive Marketing, Frolicking Frog Interactive Marketing
End-to-end web site development for small business utilizing Joomla! and Magneto, which are open-source content management systems that strive to comply with W3C section 508 standards. (Please see my web site frolickingfrog.com for portfolio) Specializing in implementation of Search Engine Marketing (SEM) and Search Engine Friendly (SEF) strategies designed to improve the overall visitor experience and maximize conversion rate Perform remote computer instruction and troubleshooting utilizing web applications Crossloop, Skype, Dimdim, and Teamviewer Perform duties as required to set-up web host manager for domains, cPanel for e-mail configuration, file management, MySQL database maintenance, PHP configuration Workflow includes: Adobe CS4 Suite - Dreamweaver, Illustrator, Flash, inDesign, Fireworks, (X)HTML, CSS, the Joomla! CMS, WordPress, Web Host Manager/cPanel, eBay Turbo Lister and template creation, eBay Selling Manager Pro, eBay eBay store maintenance and file exchange, eBay Labs BayEstimator tool, Terapeak eBay research tool, Craig's List template creation, product photography, Google Insights and Webmaster Tools, Google Base, Jing, VUVOX, the Magento e-commerce CMS, Paypal Website Payments Standard, Sprout Builder -
Febuary 2007 - August 2007	Naples, Florida
Network Specialist, Boy's and Girl's Club of Collier County
Monitor and repair network utilizing two Windows© 2003 Servers and 70+ client machines Implement network security strategies to thwart youthful users Configure and resolve issues with proprietary educational and membership tracking software Maintain LAN and WLAN: update user accounts, configure firewalls, and add network resources, such as printers and imaging devices, including Biometric fingerprint scanners -
July 2000 - October 2006	Fort Myers, Florida
Technical Specialist - VAIO Product line (Tier 3 Help Desk), Sony Corporation Inc, National Call Center (CISC)
Promoted to Technical Specialist for ability to gain customer confidence by consistently working through complexities of technical situations Demonstrated leadership in customer satisfaction by achieving over 97% average for quality assurance reviews for the period 2003-2005 Achieved highest level of distinguished for accepted knowledge-base updates Granted supervisor-level authority to provide best solution to augment customer retention Highly successful in resolving wireless connectivity issues between Sony wireless and non-Sony wireless devices, Sony's line of Palm OS™ hand-helds, and Sony Location-free TV products Proactively perform technical and procedural call back requests to enhance customer experience Granted authority to dispatch field repair technicians and assist same with on-the-fly troubleshooting Monitor Business and Professional Engineer and repair requests to ensure correct support is rendered to resolve issues in a timely manner Assist retail customers with troubleshooting Sony Image Station kiosks (see some letters of appreciation from Sony customers here - frolickingfrog.com/my-sony-kudos-letters) Palm™ OS-based hand-held (CLIE)/Digital-convergence Specialist (2000 - 2001) Authored an instructional document used for new hire training at Sony University Recognized as one of top 5 in knowledge-base updates for CLIE Selected to coach/mentor peers in product concepts and support methodology Resolve connectivity issues that arose between VAIO® computer products and Sony digital imaging products Technical Representative (Initial position - promoted to CLIE Specialist within 3 months ) One of select personnel to receive Digital imaging/PC convergence training Chosen as 1 of 7 in a pilot group to receive direct training from developers/engineers for Sony's new Palm-OS based handheld (PDA) product called the CLIE -
1995 - 2004	Cape Coral/Fort Myers, Florida area
Florida Certified Part-time Business Data Processing Instructor, High Tech Center North, Business & Industry Services, Lee County, Florida School System
Develop curriculum and instruct adults in business applications at the novice to advanced level in a classroom setting at both on and off-site locations Primary Applications: Microsoft Windows, Windows Networking, Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook on Exchange Server, Real Estate Industry specific (Top Producer, Symantec ACT!), scanning and digital Imaging techniques (scanning and editing), Optical Character Recognition (OCR), form creation) Hand-held (Palm OS-based) applications -
October 1999 - June 2000	Fort Myers/Naples/Bonita Springs, Florida
Contracter, Computer Help of America Inc
Troubleshoot hardware and software issues of moderate scope One-on-one computer literacy instruction with individually-crafted areas of focus -
1993 - 1999	Fort Myers/Sanibel/Naples Florida Area
Owner/operator - operations and project manager for staff of 3, Starr Tech Computer Center
Compile estimates and oversee implementation of business automation projects based on Microsoft Windows for Workgroups and Windows Client/Server networks and the Office Suite Won referral contract to provide a variety of technology-related services to members of the Fort Myers Association of Realtors Provide classroom and one-on-one instruction to Realtors and individuals in how to best utilize technology, such as desktop publishing for marketing material development, mail merge best practices, digital imaging techniques, web site development Develop curriculum and lead novice to advanced level seminars and workshops in topics such as network resource usage, Microsoft Windows and Microsoft Office applications, and the Adobe Creative Suite Use desktop publishing and image editing software to create print-ready newsletters and promotional materials for my company as well as several non-profit organizations Write technical articles targeted at end-users for aforementioned newsletters -

SELECT COURSE WORK
Linux Administration, Principals of Management, Computer Forensics, Computer Drafting & Design

CLUBS AND ORGANIZATIONS

Active membership: Adobe User Group, Triangle Web Design Meet-up

Triangle Radio Reading Services: Reading Volunteer

Raleigh area Boy's & Girl's Clubs: Volunteer

Longtime blood donor who has donated over 7 gallons to date

1995-1996 - Charter President, Cape Coral Computer Club - Other duties: Special Interest Group (SIG) Leader, Program Director, Newsletter Editor and tech columnist

Cape Coral Jaycees - served in several capacities on the Board of Directors, Acted as Project Manager

Nancy L Starr's Resume (Last updated October 2nd 2009)