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EMPLOYMENT /CONTRACTING
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August 2007 - Present
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Raleigh, North Carolina
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Freelance Web Site Development & Interactive Marketing, Frolicking Frog Interactive Marketing
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- End-to-end web site development for small business utilizing Joomla! and Magneto, which are open-source content management systems that strive to comply with W3C section 508 standards. (Please see my web site frolickingfrog.com for portfolio)
- Specialize in implementation of Search Engine Marketing (SEM) and Search Engine Friendly (SEF) strategies designed to improve the overall visitor experience and maximize conversion rate
- Deliver effective in-person and web-based instruction on Adobe Dreamweaver, Photoshop, InDesign, Illustrator and perform system troubleshooting utilizing remote tools such as Crossloop, Skype, GoToMyPC, and Teamviewer
- Perform duties as required to set-up web host manager for domains, cPanel for e-mail configuration, file management, MySQL database maintenance, PHP configuration
- Workflow includes: Adobe CS4 Suite - Dreamweaver, Illustrator, Flash, Premiere, inDesign, Fireworks, (X)HTML, CSS, the Joomla! CMS, Virtuemart, WordPress, eBay Turbo Lister and template creation, eBay Selling Manager Pro, eBay eBay store maintenance and file exchange, eBay Labs BayEstimator tool, Terapeak eBay research tool, Craig's List template creation, product photography, Google Insights and Webmaster Tools, Google Base, Jing, VUVOX, the Magento e-commerce CMS, Paypal Website Payments Standard, Sprout Builder
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Febuary 2007 - August 2007
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Naples, Florida
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Network Specialist - Sole Inside IT Staff, Boy's and Girl's Club of Collier County
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- Monitor and repair network consisting of two Windows© 2003 Servers and 70+ client machines
- Research strategies and subsequently implement network security measures to thwart youthful users
- Install, configure and resolve hardware and software issues that arose with proprietary educational and membership tracking software
- Maintain LAN and WLAN: update user accounts, configure firewalls, and add network resources, such as printers, multifunction devices, barcode readers, Biometric fingerprint scanners
- Implement VLAN in computer labs
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July 2000 - October 2006
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Fort Myers, Florida
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Technical Specialist - VAIO Product line (Tier 3 Help Desk), Sony Corporation Inc, Direct Response Center
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- Promoted to Technical Specialist for ability to gain customer confidence by consistently working through complexities of technical situations
- Demonstrated leadership in customer satisfaction by achieving over 97% average for quality assurance reviews for the period 2003-2005
- Achieved highest level of distinguished for accepted knowledge-base updates
- Granted supervisor-level authority to provide best solution to augment customer retention
- Highly successful at resolving wireless connectivity issues between Sony notebooks, Sony and non-Sony routers, Sony's line of Palm OS™ handhelds, and Sony Location-free TV products
- Proactively perform technical and procedural call back requests to enhance customer experience
- Granted authority to dispatch field repair technicians and assist same with on-the-fly troubleshooting
- Monitor Business and Professional Engineer and repair requests to ensure correct support is rendered to resolve issues in a timely manner
- Level 1 Help Desk for Sony's Business and Professional line, including, but not limited to, Digital Imaging Stations deployed at retail locations, the AIBO robot, and enterprise-level tape backup systems
(see some letters of appreciation from Sony customers here - frolickingfrog.com/my-sony-kudos-letters) Palm™ OS-based hand-held (CLIE)/Digital-convergence Specialist (2000 - 2001) - Authored an instructional document used for new hire training at Sony University
- Recognized as one of top 5 in knowledge-base updates for CLIE
- Selected to coach/mentor peers in product concepts and support methodology
- Resolve connectivity issues that arose between VAIO® computer products and Sony digital imaging products
Technical Representative (Initial position - promoted to CLIE Specialist within 3 months ) - One of select personnel to receive Digital imaging/PC convergence training
- Chosen as 1 of 7 in a pilot group to receive direct training from developers/engineers for Sony's new Palm-OS based handheld (PDA) product called the CLIE
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1995 - 2004
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Cape Coral/Fort Myers, Florida area
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Florida Certified Part-time Business Data Processing Instructor, High Tech Center North, Business & Industry Services, Lee County, Florida School System
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- Develop curriculum and instruct adults in business applications at the novice to advanced level in a classroom setting at both on and off-site locations
Primary Applications: Microsoft Windows, Windows Networking, Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook on Exchange Server, Real Estate Industry specific (Top Producer, Symantec ACT!), scanning and digital Imaging techniques (scanning and editing), Optical Character Recognition (OCR), form creation) Hand-held (Palm OS-based) applications -
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October 1999 - June 2000
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Fort Myers/Naples/Bonita Springs, Florida
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Contracter, Computer Help of America Inc
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- Troubleshoot hardware and software issues of moderate scope
- One-on-one computer literacy instruction with individually-crafted areas of focus
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1993 - 1999
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Fort Myers/Sanibel/Naples Florida Area
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Owner/operator - operations and project manager for staff of 3, Starr Tech Computer Center
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- Compile estimates and oversee implementation of business automation projects based on Microsoft Windows for Workgroups and Windows Client/Server networks and the Office Suite
- Won referral contract to provide a variety of technology services to the Fort Myers Association of Realtors, including hardware and software upgrades required to convert terminal-emulation based MLS system to Windows-based communication, Novel Network Administration, technology seminars
Deliver classroom and one-on-one instruction to realtors and individuals on best practices for business automation processes. Examples are contact management applications, desktop publishing, mail merge best practices, digital imaging manipulation, OCR techniques, web site development - Develop curriculum and lead novice to advanced level seminars and workshops in topics such as network resource usage, Microsoft Windows and Microsoft Office applications, and the Adobe Creative Suite
- Use desktop publishing and image editing software to create print-ready newsletters and promotional materials for my company as well as several non-profit organizations
- Write technical articles targeted at end-users for aforementioned newsletters
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